Terms of Service

These Terms of Service ("Terms") govern your use of Cloudient's website, services, and products. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

We may modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

Cloudient provides technology consulting and development services, including but not limited to:

• Artificial Intelligence and Machine Learning solutions
• Business process automation and RPA
• Custom software development
• Cloud infrastructure and migration services
• Data analytics and business intelligence
• Digital transformation consulting

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

By using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our services in compliance with applicable laws and regulations
• Respect intellectual property rights
• Not engage in any harmful, illegal, or disruptive activities

Prohibited Uses

You may not use our services to:

• Violate any local, state, national, or international law
• Transmit malicious code, viruses, or harmful materials
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Impersonate any person or entity

Our Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, software, and design, are owned by Cloudient and are protected by copyright, trademark, and other intellectual property laws.

Client Intellectual Property

You retain ownership of your data, content, and intellectual property. By using our services, you grant us a limited, non-exclusive license to use your intellectual property solely for the purpose of providing our services.

Work Product

Unless otherwise agreed in writing, custom software, applications, and solutions developed by Cloudient for clients shall be owned by the client upon full payment. Pre-existing Cloudient intellectual property and general methodologies remain our property.

Payment terms are specified in individual service agreements or statements of work. General terms include:

• Payments are due according to the agreed schedule
• Late payments may incur additional fees
• All fees are non-refundable unless otherwise stated
• Prices are subject to change with notice

Disputes

Any billing disputes must be reported within 30 days of the invoice date. We will work in good faith to resolve any legitimate disputes.

We understand the sensitive nature of business information and are committed to protecting your confidential data. Our confidentiality obligations include:

• Treating all client information as confidential
• Implementing appropriate security measures
• Limiting access to authorized personnel only
• Not disclosing information to third parties without consent

Detailed data protection practices are outlined in our Privacy Policy.

While we strive to provide reliable services, we cannot guarantee uninterrupted availability. Our service commitments include:

• Reasonable efforts to maintain service availability
• Prompt notification of planned maintenance
• Technical support as specified in service agreements
• Disaster recovery and business continuity measures

Support Levels

Support levels and response times are defined in individual service level agreements (SLAs) and may vary based on the service tier and contract terms.

To the maximum extent permitted by law, Cloudient shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from third-party actions or services
• Damages exceeding the amount paid for our services

Indemnification

You agree to indemnify and hold Cloudient harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Either party may terminate the service relationship:

• For convenience with appropriate notice as specified in service agreements
• Immediately for material breach of these Terms
• Immediately if payment obligations are not met

Effect of Termination

Upon termination:

• Access to services will be discontinued
• Outstanding payments become due immediately
• Confidentiality obligations continue
• Data return or destruction will be handled as agreed

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Dispute Resolution Process

Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration if mediation is unsuccessful

Court proceedings may only be initiated for injunctive relief or intellectual property disputes.

Entire Agreement

These Terms, together with any applicable service agreements and our Privacy Policy, constitute the entire agreement between you and Cloudient.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Contact Information

For questions about these Terms, contact us at legal@cloudient.co

Last Updated: November 2, 2025